30-Day Refund Policy

At Utility Friends, we are committed to providing reliable gas and electricity service arrangements and professional customer support. If you are not satisfied with an eligible payment, you may request a refund within 30 days of the original payment date, subject to the terms below.

Refund Eligibility

Refunds may be considered when:

• A payment was made for a service that has not yet been provided

• A service fee was charged incorrectly

• A duplicate or incorrect payment was processed

• A refund request is submitted within 30 days of the original payment date

Refunds generally do not apply to utility usage charges, completed services, third-party charges, or services that have already been provided or consumed.

How to Request a Refund

To request a refund, please contact Utility Friends at:

Phone: +1 (888) 431-9715
Email: contact@utilityfriends.com

Please include:

• Your full name

• Service address or account information

• Date and amount of the payment

• Reason for the refund request

Refund Processing

Refund requests will normally be reviewed within 5 business days.

If approved, the refund will generally be returned to the original payment method within 10 business days. Additional processing time may depend on your bank, card issuer, or payment provider.

Limitations

Utility Friends reserves the right to deny refund requests that do not meet the eligibility requirements outlined in this policy.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For questions regarding refunds, please contact:

Utility Friends
7300–7398 Colonial Rd
Brooklyn, NY 11209

Phone: +1 (888) 431-9715
Email: contact@utilityfriends.com